Public Services

Artificial intelligence in the public services sector offers numerous benefits, including improved citizen services, efficient resource management, and enhanced decision-making. AI can streamline processes such as traffic management, public safety, and social services delivery. However, decision-makers must address legal risks like data privacy, algorithmic transparency, and accountability in AI-driven decisions. Investing in robust legal frameworks and compliance measures is crucial to mitigate these risks while leveraging AI’s advantages. This approach ensures the effective and ethical use of AI, leading to improved public services and increased trust in government operations.

Use cases

In the Netherlands, AI is increasingly being utilized in the public sector to enhance efficiency and address societal challenges. Here are some notable use cases and startups:

  1. Generative AI for Government Services: The Dutch government is actively exploring the use of generative AI to improve public services. This includes initiatives to develop large language models like GPT-NL, which aim to enhance the efficiency of government operations and provide better services to citizens. The Dutch government is also focused on ensuring that AI development aligns with European standards for fairness, safety, and sustainability​ (Government.nl​​) (Nederlandse AI Coalitie)​.
  2. Smart City Initiatives: Several Dutch cities are integrating AI to create smarter urban environments. For instance, Amsterdam uses AI for traffic management and to enhance public safety through predictive policing. These initiatives aim to improve urban living conditions and make cities more sustainable and livable​ (Nederlandse AI Coalitie)​.
  3. Healthcare and Social Services: AI is being used to streamline administrative processes in healthcare and social services. This includes applications such as predictive analytics to manage patient care and resource allocation more effectively. The goal is to reduce administrative burdens and improve the quality of care provided to citizens​.
  4. Startups Driving Public Sector Innovation:
    • Argaleo: Based in Den Bosch, Argaleo develops 3D digital twin platforms to improve city management and infrastructure planning. Their solutions are used for real-time monitoring and predictive maintenance of urban environments​ (Nederlandse AI Coalitie)​.
    • Tiler: Based in Delft, Tiler develops wireless charging solutions for e-bikes, promoting sustainable mobility.
    • OnzeAuto: This Utrecht-based startup facilitates the sharing of electric cars among private individuals and small businesses, reducing the number of vehicles on the road and contributing to lower emissions.
    • Packaly: Another Utrecht-based startup, Packaly offers a platform for on-demand delivery, helping retailers deliver packages to customers quickly and efficiently​​.

These efforts illustrate the Dutch commitment to leveraging AI to improve public sector efficiency and address key societal challenges​ (AI Watch)​​ (OECD AI)​.